![]() ![]() He was polite and said I could get a refund but it's still poor value for money. The customer service rep I spoke to only answered when I called him on his private line. This was so bad that I tried to call the company when I got my order. ![]() The quality is on par with cheaper competitors. They also don’t provide much useful feedback to help the business improve: The following reviews are too brief to tell readers what's good about the company. ![]() We suggest writing from your own individual perspective, keeping it honest and sticking to the facts. There’s no rule against only writing a handful of words in a review, but the more specific you can be, the more likely the review is to be useful. Tell people how helpful the company was! Focusing on only one element, such as product quality or delivery options, provides limited insight to readers. Increase the relevance of your review by addressing your overall experience, including the level of customer service you received. Talk about a range of elements, including customer service There should also be a shorter processing time for refunds and better customer service. The company should adjust their system to let people know whether items are in stock or not so they don't create false expectations that goods will arrive on time. Eventually I got short email stating they'd taken my money despite not having the item in stock! The shop then took another nine days to process my refund. Despite using the holiday delivery schedule on their site, not only did nothing turn up in time, but it took nearly a week and three separate customer service inquiries to get an explanation from the company about what had happened. I ordered a case of dessert wine for a New Years party.
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